|
 |
Please read our pre-sales and customer Questions & Answers below. If you have any further questions, not listed below, feel free to contact us with your enquiry.
- 1. General Questions
- 2. Web
- 3. Mail
- 4. Domain Name
- 5. FTP
- 6. Troubleshooting
1. General Questions
- 1.1. What is the difference between Unix accounts and Windows accounts?
- Linux provides secure and reliable environment perfect for most of the hosting needs, but sometimes you want to take advantage of some Windows applications such as MS Access, ASP scripting. For that you might want to use Windows hosting. read more...
- 1.2. How do I change my billing information?
- Go to
Billing->Billing Info menu, and click the Change Billing Info button.
- 1.3. How do I change my contact information?
- Go to
Acct. Preferences->Contact Info and edit your contact information.
- 1.4. I forgot my Miva password, what should I do?
- There is no way to retrieve this password, you will have to re-install Miva.
Warning: All the data in the Miva will be lost, including Products, Orders and other settings.
- 1.5. Can I accept credit card on my site? Will it be secure?
- Yes, a secure transaction protocol, such as SSL is supported in all hosting plans.
- 1.6. What is SSL?
- The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
- 1.7. I lost my password, what should I do?
- Go to the login page. Click on the link "forgot password" under the login box, and follow the instructions. The system will send you an e-mail message with your login info.
- 1.8. What happens if I exceed my data transfer limit?
- Any data transfer in excess of plan threshold will be charged at the end of the billing period at a rate of $0.01 per MB.
- 1.9. Can I purchase additional disk space?
- Yes, additional disk space can be purchased through your control panel.
- 1.10. What happens if I purchase additional resource in the middle of my billing period?
- You'll be charged a prorated fee for the time remaining to the current billing period closure.
- 1.11. How do I create a website using my SiteStudio?
- You need to log into your control panel first, then click the SiteStudio icon and follow the simple steps for creating your own website.
- 1.12. Do you offer budget website development?
- We recommend you try SiteStudio inside your control panel. The cost is only $0.50 per month and there are heaps of templates to choose from.
2. Web
- 2.1. How do I disable directory listings?
- To disable directory listing (directory Indexes):
- Log into your control panel.
- Click the Web Options link.
- In the Settings field select Disabled for the Indexes setting.
- Click Submit.
- Click the Apply link to restart Apache with the new settings.
3. Mail
- 3.1. I have difficulties in retrieving mail using Netscape. I can't log into my mail account because the account user name now takes the form of the full e-mail address.
- Write mail server login name in the Netscape preferences with the % character instead of the @ sign, e.g. login: username%domain.com
- 3.2. How do I pop in to pick up my virtual domain email?
- Virtual domain users need to use the following format for thier user name when popping in:
user%virtual_domain_name
Eudora might require the following syntax:
user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
user@virtual_domain
If you don't include the %virtual_domain_name, vpopmail will assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users or configured with "default domain".
- 3.3. I can't send mail with Outlook Express. I get a host error.
- Before you can send email using your smtp server you need to set up outlook express to download email from the same mail server using POP3. When the POP3 box is checked, you can send emails within the next 15-30 minutes.
- 3.4. How do I get FormMail working?
- It's a perl script. You need to add .pl as extention for CGI. You can find it on the web options page inside your control panel.
4. Domain Name
- 4.1. What is a domain name?
- Domain names are the familiar, easy to remember names for computers on the Internet (such as zamaco.com). They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet.
- 4.2. What does "register a domain name" mean?
- The Internet domain name system (DNS) consists of a directory, organised hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.
- 4.3. How can I get a domain name in .com, .com.au, .net etc?
- You can register all types of domain names by following the simple steps at our registration page.
- 4.4. What is involved in registering a domain name in .com, .com.au, .net etc?
- To register a domain name, you will be asked to provide us you select with the various contact and technical information that makes up the registration. The registration page will guide you through the process, and will make it extremely easy.
- 4.5. Will my name and contact information be publicly available?
- Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws.
- 4.6. How long does a domain name registration last? Can it be renewed?
- Zamaco provides you with the ability to register and renew the domain registrations in one-year increments, with a total registration period limit of ten years, depending on the domain extension. read more...
- 4.7. How much does a domain name registration name cost?
- Please click here for more information.
- 4.8. How long does it take to register or transfer a domain name?
- It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases are updated only once a day, causing the delay.
- 4.9. Someone else has registered my company's name as a .com domain name. What is the process for resolving my complaint?
- All registrars follow a uniform dispute resolution policy. Under that policy, disputes over entitlement to a domain-name registration are ordinarily resolved by court litigation between the parties claiming rights to the registration. Once the court rules who is entitled to the registration, the registrar will implement that ruling. In disputes arising from registrations allegedly made abusively (such as "cybersquatting" and cyberpiracy"), the uniform policy provides an expedited administrative procedure to allow the dispute to be resolved without the cost and delays often encountered in court litigation.
- 4.10. What are the rules for registration of .com, .com.au, .net etc?
- Please click here for more information.
- 4.11. Are .com, .net, and .org domain names available for registration on a global basis?
- Yes. The .com, .net, and .org domains are available for registration by Internet users across the globe.
- 4.12. I've seen domain names ending with two-letter combinations, like .uk. What are the rules for registering in these domains?
- Two letter domains, such as .uk, .de and .jp (for example), are called country code top level domains (ccTLDs) and correspond to a country, territory, or other geographic location. The rules and policies for registering domain names in the ccTLDs vary significantly and some are reserved for use by citisens of the corresponding country. Please contact us for assistance in registering other domains not listed on our domain names page.
- 4.13. What is a stopgap domain?
- A stopgap domain allows you to create hosting if you don`t have any domain name. If you sign up with a stopgap domain, you will get a domain name like "yoursite.z109.zamaco.com". You can create your own website and access it with either the IP (if the IP is dedicated) or the stopgap domain name. This kind of domain doesn`t have any registration records in the DNS.
5. FTP
- 5.1. Anonymous FTP users don't see the content of my directory.
- Anonymous FTP users can't enter your root directory. They can enter only the directory you dedicated for anonymous ftp users.
- 5.2. How come my virtual FTP users can browse my root directory?
- Your virtual FTP users can have access to more than one virtual FTP directory, so you need to allow them to enter the root dir. You can use FTP subaccounts to restrict their access to only one directory.
6. Troubleshooting
- 6.1. When I'm trying to connect to my account using FTP, the system doesn't respond for some time and then logs out with an error.
- Use FTP active mode (disable passive). It is in your computer's FTP configuration.
- 6.2. I am getting errors with FrontPage.
- Try switching Frontpage extensions off and back on.
- 6.3. My webalizer doesn't work. What's the problem?
- One possible reason can be that you are approaching your disk quota. Webalizer needs at least 2 MB unused disk space to function properly.
- 6.4. The online file browser shows the zips as compressed files and offers to decompress them, but fails to do it.
- WebShell can decompress only those files that are located inside the /usr/local/bin directory. If it's not there, just create a link.
- 6.5. I get "Failed to add new resource over the hard credit" message when I'm trying to create a new resource.
- This means you have reached your Credit Limit. For example, you've used all your money on your balance if you pay by check, or your credit card expired/was broken and failed to be charged. In this case you'll still be able to run your hosting account (with recurrent and extra usage payment accrued), but you won't be able to create any new resource (neither paid nor free) until you top up your balance. Contact us for assistance.
- 6.6. ASP is not working, however the button next to this resource on the Domain Web Service page is set to ON.
- Check if the *.asp files are not included into SSI section. It's a common mistake. If you set the *.asp files to be lauched via SSI library, set ASP to OFF, delete the *.asp extension from SSI list and then set ASP to ON again.
- 6.7. I can't install EasyApp applications right on www.mydomain.com, but on www.mydomain.com/application_name/
- Solutions for this is to:
- set up a redirection rule in your control panel
- create a meta refresh tag in your index.html file.
|
